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Frequently Asked KSS Questions & Store Policies

(All of the following questions are answered below)

KSS STORE POLICIES: PAYMENTS / BACK-ORDERS / PRE-ORDER / RETURNS

KSS SECURITY

KSS PRIVACY POLICY - (2022 update)

KSS SALES TAX & ORDERS

KSS STAMP QUALITY, CARE &  TRANSFERING NEW STAMPS TO COLOR ID FILM (back)

KSS SVG - ELECTRONIC CUT FILES & DIDI Printable Downloads

KSS ANGEL POLICY
KSS PUBLICATION INCENTIVE POLICY
KSS COPYRIGHT

STORE POLICIES & PAYMENTS

Terms & Conditions:

Please read over our Store Policies and Privacy Policy before placing an order. When making a purchase from “the seller” - Kitchen Sink Stamps, Inc., you - “the buyer”, are agreeing to all of the terms and conditions as stated and outlined here, but limited to, under Kitchen Sink Stamps, Inc.’s Store Policy. If you have any questions, please contact us.

Payment Options:

We accept payment by PayPal and Amazon Pay. Due to increasing credit card fees, we no longer accept Visa, Master Card & Discover. Therefore we can no longer take orders over the phone.

We are also happy to accept a personal check. 

Please do not send CASH in the mail.  Calculate your order’s total (including S&H) through our site and print out a copy of the order & mail it along with your payment made out to:

Kitchen Sink Stamps, Inc.

PO Box 411026

Los Angeles, CA 90041

Please allow 2 to 3 weeks to process all mail orders.

Note: Please include an email address if you would like me to send a shipping notification when the order ships.


SALES TAX & ORDERS

SALES TAX: 

California Sales tax is 7.75% and is collected on all orders shipping within California. This is the current sales tax rate for Los Angeles, where Kitchen Sink Stamps, Inc. operates.

ORDERS:

Change Orders: Once an order is in the shipping process, we can not add to, cancel or change the order.

BACKORDER POLICY:  If you would like to order an item that is on backorder, you may purchase it now with the rest of your order. We will hold your order now and ship your entire order as soon as the back-ordered item is back in stock and your order is complete. If you would like your order to ship now, please place a separate order for all back-ordered items.

Backorder items can take up to 10 to 14 business days to ship. 

PRE-ORDER POLICY:  We will hold orders that have pre-order items until the entire order is complete. If you would like your in-stock items to ship now, please place two separate orders one for the in-stock items and one for the pre-order items.

RETURN POLICY: We want you to be completely satisfied with your purchase and are happy to accept returns and/or exchanges for unused purchased merchandise.

Returns must be made within 30 days of purchase and please email us prior to the return. This will help speed up the process of your return.

Returned merchandise must include a copy of the original packing slip and must be mailed using some source of trackable shipping/mail. All shipping charges for returns will be the responsibility of the buyer unless incorrect merchandise was sent. Once we have received your package, we will promptly exchange the item or send a refund per the buyer's instructions in their email sent prior to the return.


All DIGITAL ORDERS ARE FINAL: If you are having difficulty getting an SVG Cut File, SVG Cut Stencil, or DIGI Download Printable to work on your equipment, we will do our very best to help you solve the issue so you can use your purchase, but all downloadable product sales are final and no refunds or exchanges will be issued. (sorry)


Order Cancelations: All orders where a cancelation has been requested by the customer will be subject to a restocking fee of 10% of the order's subtotal.

Defective Stamp: If by chance you have received a defective stamp, just email us and we will be happy to send you a replacement stamp.

Missing a Stamp after a long night stamping session? Just email us, chances are we have an extra we can send to you.


SECURITY

For additional security regarding the privacy of our customers, Kitchen Sink Stamps, Inc. does not save, hold or store any payment information through our website. All payment information is collected through PayPal or Amazon Pay.

Our website has added security from SiteLock, for added protection against Malware and Web Site Hacking. 


PRIVACY POLICY

2022 Update - Your privacy is very important to us! 

Personal information collected here at Kitchen Sink Stamps, Inc. by way of:

  • placing an order
  • registering a customer account
  • signing up for our newsletter (with Mail Chimp)
  • sending us an email
  • Your information will NEVER be shared, traded, or sold to any lists or anyone.

STAMP QUALITY & CARE

The Quality of Kitchen Sink Stamps - 100% made in the USA.

Our stamps are made from a High-Quality Clear Photopolymer resin that won’t turn yellow*. They have a deep etch and hold fine details. They are not made from silicon like some stamps made overseas. 

This Photopolymer resin is porous which soaks up the ink for a crisp impression and works well with all types of inks*. Staining from inks may occur, but this does not affect the quality of the stamp. Silicon stamps are not porous so the ink will sit on the stamp surface and bead up.

No need the cut Kitchen Sink Stamps apart, they are all ready for you to play. Just carefully peel the stamp off its protective acetate sheet, place it on your acrylic block, and start having some stamping fun!

An Important message from the manufacturer (Clear Stamp Inc.) of Kitchen Sink Stamps.

   “We continue to monitor and test products coming from overseas. It has come to our attention that many of the imported clear stamps contain phthalates. Phthalates are known to cause cancer, birth defects, and reproductive harm. The photopolymer clear stamps produced by Clear Stamp Inc. [for Kitchen Sink Stamps] have NO harmful chemicals and are also latex-free.”  - Clear Stamp Inc. 6/11/08

 

TRANSFERING NEW STAMPS TO COLOR ID FILM (back)

What you will find when opening your new package of Kitchen Sink Stamps:

• A set of clear photopolymer stamps in between two pieces of the clear protective film

• Color ID Film

• Suggested Stamp Alignment Guide  

 

First: Pull out together the new stamps and color ID fIlm out from the cello package. With both pieces still together, turn them over so the color ID film is facing down (preferably on a light color surface or on top of a piece of white paper) and with the stamps between the clear protective film facing up (the stamps image-side will now on top). NOTE: The numbers and any writing on the Color ID FIlm and sentiment stamps should be reading backwards.

Next: Slide the stamps between the clear protective film to the side and carefully pull off the top film.

Next: Carefully peel back each clear stamp (starting at a corner and pulling slowly will help prevent tearing) place it on the matching image on the back of the color ID FIlm. NOTE: It is easier to start moving the stamps by working at the top or bottom of a corner and working your way across until every stamp has been placed on the color ID film.

PLEASE NOTE: If you ever accidentally place your stamps (image side) on the FRONT of the Color ID Film, the stamp (if new and very sticky) can remove some of the ink from the ID Film and transfer it to the stamp. This dry ink (now on the image side of the stamp) will result in the stamp not stamping a crisp image properly. The best way to remove this ink is to clean the stamp with rubbing alcohol.

Click Here for More Information and Color ID Film Care

 

Caring for your Kitchen Sink Stamps:

Care: Keep stamps out of direct sunlight and long exposures to UV lighting (this includes fluorescent lights)**. Keep stamps out of high temperatures. Both of these factors can affect the quality of the stamps.

Clear stamps may also be cleaned by wiping with a damp soft cloth or spraying with a clear stamp cleaner, letting the stamp sit a bit to loosen any dried ink, and then rinse under cool (not hot/not cold) running water*. Soap is not recommended and will leave a residue that can affect the way ink adheres to the stamp.  

*NOTE: To remove dried-on crusted ink out of small detailed areas of a stamp, I have used a very soft baby toothbrush, gently brushing under running water ... just don’t brush too hard! (This is not a recommendation from the manufacturer).

Block Cleaning: Even your acrylic stamping blocks need a good cleaning. Ink residue can build up and prevent the stamp from sticking. I recommend cleaning your blocks with rubbing alcohol. If you like to number your clear blocks to identify the stamping step "layer" (#1, #2, #3...), rubbing alcohol will remove Sharpie ink too.

Stickiness: If your clear stamps lose some of their “stickiness” and are not sticking to their blocks the way they used to when new... all you need to do is wipe the backside of the stamp with good old fashion rubbing alcohol. Allow the alcohol to completely air dry. The stamp will now be as good as new. Natural oils from our fingers and ink residue build up, leaving the stamps less “sticky”.

Drying: Air drying** is recommended or pat dry with a LINT-FREE soft cloth. When stamps are dry, they should be returned to their protective storage place. 

**NOTE: While stamps are air drying, don’t leave cleaned stamps in a brightly lit place. Photopolymer stamps are sensitive to UV light and long periods of exposure to UV light/direct sunlight can cause the stamp to turn yellow.

Storing: There are a few ways to safely store clear stamps.

 •  Keep your clear stamps in between the 2 pieces of protective film from their original packaging and store them out of direct sunlight or any UV light**.

 •  Some stampers like to store their clear stamps in DVD cases or CD jewel cases (out of direct sunlight will prevent yellowing).

WARNING! Do NOT store your clear stamps where the stamp itself can touch any metal. The metal can cause a reaction in the photopolymer, causing the stamp to break down. 

 

INKS and your Kitchen Sink Stamps:

Kitchen Sink Clear Stamps work well with all types of inks***. Staining from some types of inks may occur, but this does not affect the quality of the stamp. Because photopolymer stamps are porous, ink pigments can get embedded into the stamp, causing the stamp to “stain”.

Humidity and temperature can cause different inks to respond differently when inking up a stamp. Stamping right next to a fan or air conditioner or a warm breeze from a window can cause the ink to "bead up". Our clear stamps DO NOT need any conditioning before stamping. When beading occurs, it is usually due to air or temperature conditions. [Side Note: I have come across some ink colors (and brands differ), and have a chemical makeup that wants to bead up on any type of stamp - clear and red rubber.]

***NOTE: If you choose to use an alcohol base ink, such as Staz-on, DO NOT use the Staz-on cleaner. It will have a chemical reaction and damage the stamp. Use a stamp cleaner made especially for clear, photopolymer stamps Only. When I use Staz-on, I wipe the stamp with a damp cloth and rubbing alcohol. The stamp will be permanently stained, but the quality of the stamp hasn't been compromised.


SVG - ELECTRONIC Digital CUT FILES

ABOUT OUR SVG CUT FILES

Our SVG files are Stamp Outlines (outside outline only) and are designed to cut the exact same size as our stamps with no white border.   

If you have imported or opened (however your cutting software operates) and the cutting outline is bigger or smaller than the coordinating stamp, please check your preferences for importing files in your software.

If you are still having trouble, please email us and we will try to figure out the problem or send you a fixed file.

All of our SVG Cult Files were created in Sure Cuts A Lot. Here is a list to date of known compatible electronic cutting software & machines that work with our SVG Cut Files:

SOFTWARE

  • Sure Cuts A Lot (SCAL)
  • Silhouette - Designer Edition Software - use SVG

HARDWARE

  • Pazzles Inspiration/ Pro/Vue
  • Silhouette - Cameo/Portrait
  • Brother Scan and Cut
  • Gazelle (with 3rd part software like SCAL)


Note: If you've used our SVG Cutting Files on another software/machine that we do not have listed, and have been successful, please let us know so we can add it to the list.

 

SVG Cut Files are FREE - When purchased at the same time as the coordinating stamp set from the KSS Store. Both stamps and SVG files must be in the cart together for the SVG file to show as FREE.

  

SVG Cut Files DOWNLOAD INSTRUCTIONS

Please Note: Download Keys and Links expire 30 days after purchase. If your link has expired, please email us and we will resend it to you.

INSTRUCTIONS:

  • After checkout has been completed, a download key for the digital file/s will automatically be sent to your email address. If you do not get this email shortly after your purchase, please let us know.)
  • Click on the Key Button and download as usual.
  • Save the download to your computer.
  • Open your electronic cutting software.
  • Click on the Key Button and download as usual.
  • Depending on which electronic digital-cutting software you are using, click either [Open] or [Import] and locate where you saved your file.
  • The file will open to a new cutting page with your KSS cutting file.
  • Save to your cutting library. Enjoy!


If you run into any errors or have trouble opening any files, please email us.


ANGEL POLICY

You stamp it...and want to sell it?      

        We say... GO FOR IT! 

 YES! You may use our stamps to hand stamp items made for sale and sell them wherever you want to sell your items! Items must be stamped by you (sorry, no hiring crews of people to help you out!), and please don’t go over 200 pieces (after 200, you would get bored anyway!).

Our images are copywritten, electronic and mechanical reproduction of our images is a NO-NO  and not allowed. Kitchen Sink Stamps images can be used digitally only when used incorporated into a finished piece of art by the artist for display use only.

Plus, it would be greatly appreciated (and really cool of you) if you give Kitchen Sink Stamps credit for using our stamps when making items for sale and, or when submitting your works to publications, swaps, or contests. 

If you have any other questions about our Angel Policy, please contact us!  Thanks.

If you are interested in giving Kitchen Sink Stamps credit on your hand-stamped Kitchen Sink projects and cards, many of our stamp sets include a © Kitchen Sink Stamps, Inc. small logo stamp or just email us your name and mailing address, and we would be happy to send you one - FREE! ... and thank you!


PUBLICATION INCENTIVE POLICY

Getting published using Kitchen Sink Stamps?      

        We want to say... Congratulations & THANK YOU!!! 

 If you have your paper crafting work published using KSS, please email us, we would love to show you our appreciation! 

 Currently, Kitchen Sink Stamps, Inc., offers the following:

    • For 100% Kitchen Sink Stamps published design with a Kitchen Sink Stamps credit = $50 in-store credit. To be 100% KSS, no other stamps or rub-ons from other companies were used in the design or project.
  • For published designs including Kitchen Sink Stamps with a Kitchen Sink Stamps credit = $25 in-store credit. Other stamps or rub-ons from other companies besides Kitchen Sink Stamps, were used.

Please email the name, issue, and date of the Publication and an image (.pdf, .jpg. .tiff, et.) of the printed page containing your published KSS piece. Store credit will then be issued at that time.

 If you are interested in giving Kitchen Sink Stamps, Inc. credit on your hand-stamped Kitchen Sink projects and cards, just email us your name and mailing address, and we would be happy to send a © Kitchen Sink Stamps small logo stamp to you - FREE! ... and thank you!


KSS COPYRIGHT

The entire content included in this website and links using Kitchen Sink Stamps, Inc. products, including but not limited to graphics, text, or code, is copyrighted as a collective work under the United States of America copyright laws and is the sole property of Kitchen Sink Stamps, Inc. Permission is granted only to electronically print pdf files and/or other portions of this site for the sole purpose as an individual teaching aid and/or reference for the customer and/or placing an order with Kitchen Sink Stamps, Inc. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited.